Philip-at-the-help-center
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Activity overview
Latest activity by Philip-at-the-help-center-
Philip at the help center created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End-users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Philip at the help center created an article,
Help, I have a question and I need an answer
Like your own Help Center, the Help Center on the Zendesk website is designed to provide a complete self-service support option -- for your Help Center. You can search our knowledge base and commu...
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Philip at the help center created an article,
Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...
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Philip at the help center created an article,
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. You can also change the way your content is organized by using themes. If you're comfortable working with page cod...
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Philip at the help center created an article,
Your community is ready for users
The Help Center is made up of two parts: a knowledge base and a separate community platform. The community consists of questions and answers organized by topic. Questions can include ideas, tips, o...
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Philip at the help center created an article,
How do I publish my content in other languages?
Here's the workflow for localizing your Help Center in other languages: Get your content translated in the other languages. Configure the Help Center to support all your languages. Add the transl...
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Philip at the help center created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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Philip at the help center created a post,
What's the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Philip at the help center created a post,
What topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Philip at the help center created a post,
How do I get around the community?
You can use search to find answers. You can also browse the topics and questions using views and filters. See "Getting around the community" at https://support.zendesk.com/hc/en-us/articles/2036643...